Tenets of Practice
Actually, there is just one tenet of practice in Brian’s mind, which serves as an umbrella for all the principles by which he practices:
Answer the Phone! Yes, attorneys have special skills that may not be easily replicated. Yes, attorneys’ jobs require them to work long hours, nights, and weekends. Yes, attorneys are frequently engaged in important activities that require intensive attention. No, none of the above is an excuse to not answer the phone. Lawyers who routinely send their phone calls to voicemail strike Brian as similar to so-called "customer service" departments that ensnare people in a lengthy routine of button pushing and listening to pre-recorded messages. Why would one not treat a client with the same respect one extends to friends? Just answer the phone.