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Internet gripe sites and rants: Can anything be done?

Inside Counsel Deanna Conn

Following is an excerpt:

Responding to defamatory online content, including negative and inaccurate online reviews, tweets, Facebook or blog posts, can be very challenging. Nevertheless, there are some tips and tools that can prove helpful in removing defamatory content.

Make copies of all defamatory content immediately

First, as a practical matter, investigate the posting thoroughly. Make printouts of everything, including the content, the URL page, and statistics on views, where available. These copies may be useful as exhibits to attach to cease and desist letters or to prove your case later if you end up filing a lawsuit, particularly if the content is altered, which can happen very quickly.