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Over its 20+ year history, our client had accumulated and used literally dozens of distribution contracts, purchase orders, invoices, operating manuals, and other business documents. Many were out-of-date and did not address issues related to the internet and eCommerce. We were able to determine the client's goals and develop a set of best practices, creating a uniform set of business documents. We later met with the client's managers to review the documents and how they might be most effectively used.