Project-Specific Consultants. Having assisted clients in the area of electronic records retention for several years, Quarles has accumulated a wealth of connections and contacts with various consultants who further benefit our clients, no matter where they are located.
Project Management Group. Quarles has established an internal project management group for various technology launch projects, and we are able to utilize our professional team to assist with managing our clients' scope of projects.
Litigation/Technology Support. Our Litigation Technology team adds key talent to the firm's human resources, to the great benefit of our clients. A subset of our Client Services Technology Department, five full-time litigation technology specialists—each possessing more than 10 years of industry experience—work together to create and deliver technological solutions, employing state-of-the-art hardware, software, and best practices.
Knowledge Management (KM) System. Our KM system uses several approaches to increase the firm's efficiency and collaboration of workflow among its lawyers and with our clients. The system is designed to organize all information on a client's matters and publish it in a secure environment for immediate collaboration within the firm and with the client. For complex issues that cross multiple jurisdictions, we have negotiated favorable terms with a premium content provider, to access a multistate survey tool in order to obtain current and reliable information.
Client Service Team. With a client service team, each client benefits from a flexible organizational structure in which each member of the team is committed to understanding your business, staying up to date on trends that affect your business, and sharing that information with the full team. Client teams are beneficial to you because they enhance communication and efficiency.
Client Service Assessments. As we have shown throughout the years, we are committed to obtaining regular feedback from you regarding how we are doing, how we can improve, and ways to make the relationship the most rewarding for you. To achieve this goal, we will conduct yearly client service assessments to seek information from you and others with whom we work, meet face-to-face to discuss your observations, and devise a plan to address any issues and move the relationship forward in the most satisfying way.