Ely A. Leichtling quoted in article “5 Surefire Ways To Lose A Client”Law360 03/27/13
In an attorney-client relationship, time is money, and few things irk clients more than wasted time, attorneys say.
Quarles & Brady LLP labor and employment law partner Ely Leichtling says time-wasting examples include "not providing an executive summary to any long memo, or writing a long memo when a short memo would do," and "writing a short memo, when a phone call will do."
For law firms, an easy way to lose a longtime client is to fail to develop a deep bench of attorneys who understand the client's business, as well as a succession plan in case the client's primary attorney leaves the firm, according to Leichtling.
"Clients want to know that an institutional knowledge [of their business] at the law firm won't be lost if a senior partner leaves and will be much more willing to work with an associate if there's that institutional knowledge there," Leichtling said. "If that person hasn't created a team of attorneys to act as successors, not only is the client likely to look elsewhere for a replacement, but it's not in the client's best interest."
Originally published in Law 360, March 27, 2013