Quarles & Brady Named to BTI Client Service A-Team 201912/19/18
Milwaukee, WI — The national law firm of Quarles & Brady LLP today announced that BTI Consulting Group has named the firm to "BTI Client Service A-Team 2019: The Survey of Law Firm Client Service Performance."
"We are proud to be among the law firms singled out by clients as best at client service," said firm chair Kimberly Johnson. "We cherish our client relationships and work hard every day to exceed their expectations."
BTI’s Client Service A-Team report is the only law firm ranking based solely on direct, unprompted feedback from corporate counsel. Legal decision makers see firms on the list as delivering exceptional levels of service in some aspect of the client experience.
To compile the report, BTI spoke with 350 legal decision-makers who were asked to name firms that excelled in the following areas: unprompted communication, commitment to help, understands the client’s business, deals with unexpected changes, deals with complexity, innovative approach, and keeps clients informed.
About BTI Consulting Group
BTI conducts more independent research on how clients acquire, manage, and evaluate their professional service providers than virtually anyone. They benchmark how Fortune 1000 companies buy, how professional services firms sell, and how to manage service provider performance. Through more than 14,000 independent interviews with C-level executives and systematic analysis, BTI has helped professionals boost client service for more than 25 years.